kredly.

Corrections Policy

Learn how Kredly reviews correction requests, fixes factual errors, updates financial content, and communicates material changes.

Kredly is committed to publishing accurate, clear, and useful information. This Corrections Policy explains how we identify, review, correct, and communicate errors found in our editorial and comparison content.

1. Our commitment to accuracy

We take reasonable steps to verify factual claims before publication. However, financial products, exchange rates, transfer fees, provider terms, regulatory information, and market conditions may change quickly.

If we discover that published information is inaccurate, incomplete, misleading, or no longer current, we aim to review and correct it promptly.

2. What may require a correction

A correction may be required when published content contains a material error, including:

  • An incorrect fee, rate, limit, delivery time, or product feature

  • Outdated provider terms or eligibility requirements

  • An inaccurate statement about a company, service, or regulator

  • Incorrect calculations, comparisons, tables, or examples

  • A broken or incorrect link that changes the meaning or usefulness of the content

  • A misleading headline, summary, label, or description

  • A factual error involving names, dates, locations, currencies, or jurisdictions

  • Missing context that could materially affect a reader’s understanding

  • Incorrect disclosure of a commercial or affiliate relationship

Minor spelling, grammar, formatting, and stylistic changes may be corrected without a formal correction notice when they do not alter the meaning of the content.

3. How errors are identified

Potential errors may be identified through:

  • Internal editorial reviews

  • Routine content updates

  • Automated monitoring and data validation

  • Provider or partner notifications

  • Reader feedback

  • Regulatory or official announcements

  • Changes to provider websites, pricing, terms, or availability

Every credible correction request is reviewed before changes are made.

4. How we assess correction requests

When reviewing a potential error, we may compare the published information against:

  • Official provider websites and documentation

  • Provider terms and fee schedules

  • Regulatory registers and government sources

  • Public company announcements

  • Reputable primary sources

  • Archived versions of relevant pages

  • Internal records showing when and how the content was created

We may contact the relevant provider, organisation, author, or source when additional clarification is necessary.

5. Material corrections

A material correction is a change that significantly affects the meaning, accuracy, or usefulness of a page.

Material corrections may include:

  • Correcting an inaccurate financial claim

  • Revising a provider comparison or assessment

  • Updating incorrect regulatory information

  • Correcting information that could influence a user’s financial decision

  • Adding an important disclosure that was previously omitted

Where appropriate, we may add a correction or update note explaining:

  • What information was incorrect

  • What was changed

  • When the correction was made

The level of detail provided will depend on the significance of the error.

6. Minor corrections

Minor corrections may include:

  • Typographical or grammatical fixes

  • Formatting improvements

  • Updated links

  • Small wording changes that improve clarity

  • Non-material changes to names, dates, or labels

These changes may be made without a visible correction notice if they do not affect the substance or conclusion of the content.

7. Updates are not always corrections

Some changes reflect new information rather than an error in the original publication.

Examples include:

  • A provider changing its fees

  • A new exchange rate or promotional offer

  • A service becoming available in another country

  • Changes to transfer limits or processing times

  • Updated legislation or regulatory guidance

  • A product being launched, suspended, or discontinued

In these cases, we may update the page and its “last updated” date without describing the previous information as incorrect.

8. Time-sensitive financial information

Exchange rates, fees, promotions, availability, and delivery estimates may change after publication.

Rates and calculations shown on Kredly may be estimates, examples, cached values, or information supplied by third parties. The final price and terms displayed by the provider should always be checked before completing a transaction.

A difference caused solely by a normal market or provider update does not necessarily mean that the original content was inaccurate when published.

9. Provider correction requests

Providers and other organisations may contact us to request a correction.

We evaluate these requests using the same editorial standards applied to reader-submitted corrections. A request will not automatically result in a change, and commercial relationships do not determine editorial decisions.

Providers should include supporting evidence and a link to the relevant Kredly page.

10. Reader correction requests

Readers can help us maintain accurate content by reporting potential errors.

A useful correction request should include:

  • The URL of the affected page

  • A clear description of the suspected error

  • The information believed to be correct

  • A link or reference to supporting evidence

  • The date the issue was identified

Correction requests can be submitted through our [Contacts page](/en/contacts/).

11. Response and review times

We aim to review credible reports as quickly as reasonably possible. Urgent errors that could materially affect a financial decision may receive priority.

The time required to complete a review depends on:

  • The seriousness of the issue

  • The availability of reliable evidence

  • Whether confirmation from a provider or third party is required

  • The complexity of the affected content

Submitting a correction request does not guarantee that content will be changed.

12. Corrections to rankings and comparisons

If an error affects a ranking, comparison, score, calculation, or recommendation, we may:

  • Correct the underlying data

  • Recalculate the affected results

  • Update the order of providers or products

  • Revise the accompanying explanation

  • Add a correction note where the change is material

Commercial compensation does not prevent us from correcting or revising editorial conclusions.

13. Corrections to third-party information

Some information displayed on Kredly may originate from providers, partners, data feeds, public databases, or other third parties.

When incorrect third-party information is identified, we may correct the content, remove it, add clarification, or contact the original source. We cannot guarantee that a third party will update information published on its own website or platform.

14. Content removal

In limited circumstances, we may remove content rather than correct it. This may happen when:

  • The page is based on information that cannot be reliably verified

  • The content creates a legal, security, or privacy risk

  • The subject is no longer relevant and the page cannot be meaningfully updated

  • A substantial part of the content is inaccurate

  • Removal is required by law or a competent authority

Where appropriate, the removed URL may redirect to a relevant replacement page or return an appropriate HTTP status.

15. Complaints and disagreements

If a person or organisation disagrees with an editorial conclusion, this does not by itself mean that a factual correction is required.

We distinguish between:

  • Verifiable factual errors

  • Differences in interpretation

  • Editorial judgments

  • Opinions or assessments based on disclosed methodology

We may update content to improve clarity even when no factual error is found.

16. Transparency and revision history

Kredly may display a publication date, last-updated date, correction notice, or other revision information on a page.

Not every technical, formatting, or minor editorial change will result in a visible revision record. Material changes may be disclosed when doing so helps readers understand how the content has changed.

17. No payment for corrections

Kredly does not charge readers, providers, or other organisations to review or correct factual errors.

Advertising, affiliate arrangements, sponsorships, and other commercial relationships do not provide a right to suppress accurate information or prevent a justified correction.

18. Contact us

To report a possible error, please use our [Contacts page](/en/contacts/).

Please provide enough information for us to identify the page, understand the issue, and verify the proposed correction.

This Corrections Policy is maintained by KredlyCo, Dubai, Marina Plaza.