Contacts

Have a question, found an error, or want to discuss a partnership? Contact the Kredly team using the details below.

General enquiries

For general questions about Kredly, our content, or the website:

Email: contact@kredly.co

When contacting us, please include a clear subject line and enough information for us to understand your request.

Report incorrect information

We work to keep our money transfer comparisons, provider information, exchange-rate content, and editorial pages accurate and current.

If you find information that appears incorrect or outdated, please include:

• The URL of the affected page

• A description of the suspected error

• The information you believe is correct

• A link to an official or reliable supporting source

• The date you noticed the issue

For more information about how reports are reviewed, read our [Corrections Policy](/en/corrections-policy/).

Provider information updates

If you represent a money transfer provider or another company listed on Kredly, you can contact us to request a review of your company information.

Please include:

• Your full name and role

• Your company name

• Your work email address

• The URL of the relevant Kredly page

• A description of the requested update

• Links to official supporting documentation

Submitting an update request does not guarantee that content will be changed. All requests are reviewed according to our editorial standards.

Partnerships and affiliate enquiries

For partnership, affiliate, advertising, or commercial enquiries, contact:

Email: contact@kredly.co

Please include your company name, website, proposed partnership details, and relevant contact information.

Commercial relationships do not guarantee favourable coverage, rankings, ratings, or editorial treatment. Learn more in our [Affiliate Disclosure](/en/affiliate-disclosure/) and [Editorial Policy](/en/editorial-policy/).

Privacy requests

For questions about personal data, privacy rights, or information associated with your use of Kredly, contact:

Email: contact@kredly.co

Use the subject line Privacy Request and provide enough information for us to identify and process your request.

Do not send passwords, complete payment card details, bank account credentials, identity documents, or other sensitive financial information by email unless we specifically request them through a secure method.

For more information, read our [Privacy Policy](/en/privacy-policy/).

Copyright and intellectual property

If you believe that content published on Kredly infringes your copyright or other intellectual property rights, send us:

• Your full name and contact details

• Identification of the protected work

• The URL of the allegedly infringing content

• An explanation of your rights in the material

• A statement confirming that the information provided is accurate

• Any relevant supporting documentation

Send intellectual property notices to contact@kredly.co with the subject line Intellectual Property Notice.

Media enquiries

Journalists, researchers, and media organisations can contact us regarding Kredly, our methodology, or our published data.

Please include your organisation, deadline, topic, and specific questions.

Email: contact@kredly.co

What we cannot help with

Kredly is an independent information and comparison website. We do not operate money transfers, hold customer funds, or manage transactions completed with third-party providers.

We cannot:

• Access or cancel a transfer

• Track a transfer completed through another provider

• Issue a refund on behalf of a provider

• Change a recipient’s details

• Access a provider account

• Resolve identity verification performed by a provider

• Guarantee exchange rates, fees, or delivery times

For help with a specific transaction, contact the money transfer provider directly using the support details shown on its official website or in your account.

No financial advice

Kredly provides general information and comparison tools. We do not provide individual financial, legal, tax, or investment advice.

You are responsible for reviewing a provider’s current terms, fees, exchange rate, availability, and regulatory status before using its services.

Response times

We aim to review legitimate enquiries within a reasonable period. Response times may vary depending on the nature and complexity of the request.

Requests involving potential factual errors, privacy, security, or legal matters may require additional verification.

Sending duplicate messages may delay the review process.

Security reports

If you believe you have identified a security vulnerability affecting Kredly, email contact@kredly.co with the subject line Security Report.

Please provide a clear description of the issue and steps that allow us to reproduce it. Do not publicly disclose a suspected vulnerability or access, modify, download, or delete data that does not belong to you.

Company details

Company: KredlyCo
Address: Dubai, Marina Plaza
Email: contact@kredly.co

Contact us

For all enquiries not covered above:

Email: contact@kredly.co

We appreciate your feedback and your help in keeping Kredly accurate, transparent, and useful.