Barclays review
1.90 Kredly scoreRead our Barclays review for 2026. Compare their money transfer service, banking features, and customer feedback on fees, app functionality, and security.
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Pros
- Ability to consolidate high-interest overdrafts with a money transfer
- Positive feedback for in-person branch customer service at specific locations
- Comprehensive range of banking products and services available
- Promotional rates sometimes offered for money transfers
Cons
- Severe issues with app functionality and online banking experience
- Poor customer service with long wait times and unhelpful agents
- Security concerns and difficulties with account access and fraud resolution
- Problems with mortgage details transparency and delayed processes
About Barclays
Barclays offers a wide array of financial services, aiming to provide comprehensive banking solutions to its customers. A key feature is the money transfer service, allowing users to move available credit from their credit cards to their current accounts, which can be particularly useful for managing and paying off high-interest overdrafts. Customers can typically hold up to three money transfers at any given time, with a combined maximum balance of £10,000, sometimes benefiting from a promotional rate and a one-off fee for the service. The service is primarily managed through the Barclays app, where customers can check for available offers.
Beyond money transfers, Barclays provides an extensive suite of products including current accounts, savings accounts, mortgages, loans, credit cards, investments, and insurance. The banking experience is enhanced by the Barclays app, which boasts features like smart budgeting tools, instant notifications, and card controls, aiming to simplify financial management for its 12 million app users. Premier Banking options offer exclusive benefits such as enhanced savings rates, mortgage terms, 24/7 UK-based support, and higher payment limits, subject to eligibility criteria like a significant annual income or total balance in savings and investments.
Despite the broad range of services and app features, recent customer feedback on platforms like Trustpilot highlights significant issues. Users frequently report problems with the Barclays app's functionality, difficulties with online account access, and particularly poor experiences with customer service, citing long wait times and unhelpful interactions. Concerns about security, fraud resolution, and the transparency of crucial information, such as mortgage details, have also been raised. While the company aims for a seamless digital experience, the negative sentiment around app performance and customer support suggests areas where Barclays needs to redouble its efforts to meet customer expectations in 2026 and beyond.
Barclays offers we're tracking now
| Destination | Fee | Markup | Speed | Recipient gets |
|---|---|---|---|---|
| 🇦🇪 United Arab Emirates | $100.00 | — | Not stated | AED 3,201.10 |
| 🇦🇹 Austria | $100.00 | — | Not stated | €761.90 |
| 🇦🇺 Australia | $100.00 | — | Not stated | A$1,249.10 |
| 🇨🇦 Canada | $100.00 | — | Not stated | CA$1,223.50 |
| 🇨🇭 Switzerland | $100.00 | — | Not stated | CHF 705.00 |
Each destination links to the full offer comparison. Methodology
Is Barclays safe?
Check the legal entity, regulator, safeguarding terms and complaint process that apply in your jurisdiction. A provider's availability and protections can vary by country.
Read our safety checklist →FAQ
Is Barclays safe for international transfers?
Barclays is a long-established financial institution offering a range of banking services. While they provide services including money transfers, customers have reported concerns with security, fraud resolution, and online account access. It is advisable to review their specific security measures and recent customer feedback before conducting transfers.
How long do Barclays transfers take?
The provided information does not specify the transfer times for Barclays. This type of detail can vary based on the specific type of transfer, destination, and payment method. You should verify transfer speeds directly with Barclays for your intended transaction.
What are Barclays' money transfer fees and exchange rates?
Barclays' money transfer service, primarily for moving credit card credit to current accounts, may involve a one-off fee and sometimes promotional rates. The specific fees and exchange rates are not detailed in the provided context for international transfers. Customers should check the current rates and fees directly through the Barclays app or their website for any specific transaction.
What is the maximum amount I can transfer with Barclays?
For their money transfer service used to manage overdrafts, customers can typically hold up to three transfers with a combined maximum balance of £10,000. For other types of transfers, such as international payments, limits are not specified. You would need to check with Barclays directly for specific limits on different transfer types.
Does the Barclays app work well for money transfers?
While Barclays aims for a seamless digital experience with its app for managing accounts and transfers, recent customer feedback on platforms like Trustpilot highlights significant issues with the app's functionality and online banking experience. Users have reported difficulties, suggesting potential challenges when using the app for money transfers and other banking activities.
What banking services does Barclays offer?
Barclays provides a comprehensive suite of banking products beyond money transfers. These include current accounts, savings accounts, mortgages, loans, credit cards, investments, and insurance. They also offer Premier Banking options with exclusive benefits for eligible customers.